GET
Get current user profilePOST
Sync contacts from mobile deviceDELETE
Delete all contactsGET
Get all contactsPATCH
Update contactGET
Get a single contact with statsGET
Find duplicate contactsPOST
Merge two duplicate contactsPOST
Search contactsPOST
Import contacts from CSV or JSON fileGET
Get tag statistics for autocompletePOST
Advanced search in contacts by name, company, and tagsGET
List notes for a customer (newest first)POST
Add a note to a customerGET
Get unified timeline for a customerPATCH
Update a customer noteDELETE
Delete a customer notePATCH
Update custom fields on a customerPOST
Transcribe audio (for chat)POST
Schedule a new callDELETE
Cancel a scheduled call by IDGET
Get call detailsPOST
Copy a callGET
Get call historyGET
Search callsGET
Search outgoing calls onlyPOST
Rate a callPOST
Drop a call immediately by IDPOST
Add call to favoritesDELETE
Remove call from favoritesPATCH
Update call notesGET
Get incoming call historyGET
Search incoming calls onlyGET
Get incoming call detailsDELETE
Delete an incoming callPOST
Block the caller phone number from this incoming callPOST
Unblock the caller phone number from this incoming callPOST
Drop an incoming call immediately by IDPOST
Add incoming call to favoritesDELETE
Remove incoming call from favoritesPOST
Create a new agentGET
Get all not deleted agents for the current userGET
Get all public agentsGET
Get a specific agent by IDPATCH
Update an agentDELETE
Delete an agentPATCH
Toggle an agent active statusPOST
Reset an agent to dashboard defaultsGET
Get agent change historyPOST
Create agent evaluationGET
Get agent evaluationsPATCH
Update agent evaluationDELETE
Delete agent evaluationPOST
Create agent data collectionGET
Get agent data collectionsPATCH
Update agent data collectionDELETE
Delete agent data collectionPOST
Connect calendar to agentGET
Get agent connected calendarsPOST
Duplicate an agent-calendar link (virtual calendar)PATCH
Update calendar settingsDELETE
Disconnect calendar from agentPOST
Create or update widget embed configurationGET
Get widget embed configurationDELETE
Disable widget embedPOST
Regenerate embed keyGET
Get all transfer numbers for an agentPOST
Add a new transfer number to an agentPATCH
Update a transfer numberDELETE
Delete a transfer numberGET
List all tasks available to user (global + custom)POST
Create a custom task definitionDELETE
Delete a custom task definitionGET
List call scenarios for an agentPOST
Create a call scenario for an agentPATCH
Reorder call scenarios for an agentPATCH
Update a call scenarioDELETE
Delete a call scenarioGET
List enabled tasks for an agentPOST
Enable a task on an agentDELETE
Disable a task on an agentPOST
Suggest speech recognition words from recent agent contextUpdates note content and/or toggles the isPublic flag. The note ID is scoped to the caller's user ID and the current contact, so you can't edit someone else's note or a note from another customer.
Updated free-text note content
Whether team members can see the note
PATCH
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