Filters

Programs contain Filters, which are channel-specific containers of preferences and preference-related data. They represent the enabling of a communication channel for a program. Each filter is unique and holds preference data and configuration settings for a specific channel within a program.

Each Filter is required to be associated with a Channel Type. Supported channel types are Phone, Text/SMS, Email, Mail, and Solicit. Preferences set for contact channels require a contact element (e.g., phone number, email address, mailing address) available on a user’s profile.

The Solicit channel represents any ID-based channel such as a social media app or an IoT device. Preferences stored for an ID-based channel are stored against the Customer Type associated with the user’s profile.

To create and manage filters, log into MyPreferences and click Filters under the Orchestrate menu.