AI Chatbot

The AI Chatbot feature is designed to streamline the process of finding information about Theneo, helping users quickly receive accurate answers without having to sift through extensive documentation. Located on Theneo's dashboard, this intelligent assistant is trained on Theneo's documentation, knowledge base, and other relevant content to ensure users get the information they need with ease.

But there’s more! You can harness the same power for your documentation by creating and embedding your own AI chatbot. Let’s explore how this feature can enhance your support experience and why it’s a game-changer for you and your users.

Why Use the AI Chatbot?

For Theneo Users

• Quick Problem Solving: Have a specific question about Theneo? Just ask the chatbot! It provides fast, accurate answers without requiring you to navigate through extensive guides.
• Ease of Use: The intuitive interface ensures that even first-time users can interact seamlessly with the chatbot and find what they need in seconds.
• Comprehensive Knowledge: With access to Theneo’s entire knowledge base and documentation, the chatbot covers all aspects of the platform, from simple FAQs to in-depth technical details.

For Your Own Documentation

The AI Chatbot is not just for Theneo users. You can also:

• Train the Chatbot on Your Content: Input your own documentation, FAQs, and support materials, creating a tailored chatbot for your platform.
• Provide 24/7 Support: Offer uninterrupted assistance to your users without increasing support team resources.
• Enhance Productivity: Free up your support team to focus on complex queries while the chatbot handles routine questions efficiently.

Features That Make the AI Chatbot Stand Out

1. Smart, Context-Aware Assistance The chatbot understands context and nuances, ensuring it provides the most relevant responses to user queries.
2. Customizable for Your Brand Configure the chatbot to align with your brand’s tone, style, and voice, creating a consistent experience across your platforms.
3. Seamless Integration Embed the chatbot into your documentation or platform effortlessly. Whether it’s your developer portal, website, or product interface, the chatbot fits right in.
4. Search Export Capability Export the chatbot’s functionality to external platforms like websites, apps, or customer portals. This feature extends its utility beyond the documentation, offering users a unified experience wherever they interact with your content.

Benefits of Exporting and Embedding the Chatbot

• Wider Reach: Bring your chatbot to where your users are—on your platform, website, or mobile app.
• Streamlined User Journeys: Offer users quick answers and guidance directly within the interface they’re using, eliminating the need to switch between platforms.
• Improved User Satisfaction: By providing instant support, you make your users feel valued and supported, fostering loyalty and trust.

How to Get Started

Click here to learn how you can integrate your own intelligent help bot and elevate your user support experience.