Feedback & Analytics

Theneo's Documentation Analytics provides in-depth insights into the content you have published and user activity on your documentation. This feature helps you track engagement, identify areas for improvement, and optimize your content based on user interactions.

The analytics data is divided into three key sections:

• Traffic: Displays overall visitor statistics, including the number of users, page views, and session counts.
• Pages & Feedback: Shows detailed feedback from users on specific pages and sections.
• AI Search History: Logs user search queries to help you understand their needs and improve documentation accordingly.

By default, Documentation Analytics is enabled once your documentation is published. The analytics data, including visitor numbers, documentation views, and sessions, can be accessed from the Theneo Dashboard or your Project’s Analytics Page.

If needed, you can disable this feature anytime from the Project Settings page under the Features tab.

Filtering Analytics Data

To gain better insights, you can filter analytics data by selecting a specific date range using the Date Filter. This allows you to track trends over time and analyze how documentation performance changes based on updates or user engagement.

Documentation Views Tracking

Theneo tracks documentation views to help you measure the popularity and reach of your content. Every time a user visits a page on your documentation site, it is recorded as a documentation view.

AI Search History

The AI Search History section logs the queries users search for within your documentation. This feature helps you:

• Identify common topics and questions users are interested in
• Understand gaps in your documentation where users struggle to find information
• Improve your content by adding missing or unclear information

You can search through AI Search History to analyze specific queries and take action accordingly.

Section Feedback

The Section Feedback feature allows users to provide direct feedback on individual sections of your documentation. Users can:

• Rate sections as helpful or not
• Leave comments about their experience
• Suggest improvements for clarity or accuracy
• Ask questions if they need further clarification

Viewing and Managing Feedback

Feedback left by users is an essential tool for continuous documentation improvement. You can:

• View a list of comments submitted by visitors
• Identify patterns in user concerns or suggestions
• Make data-driven updates to your documentation

By addressing feedback and updating your content accordingly, you can enhance the overall user experience and ensure that your documentation remains accurate, clear, and useful.

Best Practices for Using Documentation Analytics

To make the most of Theneo’s analytics features, consider the following best practices:

1. Regularly monitor analytics data – Track visitor trends and feedback to stay informed about how your documentation is performing.
2. Identify weak spots – Use AI Search History and low-performing pages as indicators of where improvements are needed.
3. Act on feedback – Respond to user comments, update unclear sections, and make necessary changes based on insights from Section Feedback.
4. Compare trends over time – Use date filtering to observe how documentation changes impact user engagement.

Custom Analytics

Integrating Google Analytics (GA) or Google Tag Manager (GTM) with your Theneo platform allows you to track user interactions and gain insights into how your application is being used. Follow the steps below to add your unique GA tag or GTM ID:

Step 1: Navigate to Branding Settings

1. Log in to your Theneo account.
2. On the dashboard, locate and click on the “Branding” option in the main navigation menu.

Step 2: Access Analytics Configuration

1. Within the Branding section, you will see a submenu. Click on the “Analytics” tab to open the analytics configuration options.

Step 3: Adding Your Google Analytics Tag ID

1. To add a Google Analytics tag:
   • Find the field labeled "Google tag ID."
   • Click on the pencil icon (edit button) next to the field.
   • Enter your Google Analytics ID, which usually starts with “G-” followed by a series of numbers.

Step 4: Adding Your Google Tag Manager ID

1. To add a Google Tag Manager ID:
   • Locate the field marked "Google tag manager."
   • Click on the pencil icon (edit button) next to this field.
   • Input your GTM ID, which typically begins with “GTM-” or “UA-” followed by a series of numbers.

Step 5: Save Your Changes

1. After entering your IDs, ensure to save the changes by clicking the save icon or button typically located at the bottom or top-right of the page.

Step 6: Using Custom JavaScript for Other Analytics Services

If you use an analytics service other than Google Analytics or Google Tag Manager:

1. Go back to the submenu under “Branding.”
2. Select “Custom CSS & JS” to access the custom scripting functionality.
3. Here, you can add your own JavaScript tracking codes as needed for other analytics services.

Important Notes

• Verification: After adding your GA or GTM IDs, it is crucial to verify that they are working correctly. You can do this by checking your GA or GTM dashboard to see if it is receiving data from your Theneo platform.
• Custom JavaScript: If you are not familiar with JavaScript and need to implement custom tracking scripts, consider consulting with a developer or your analytics provider for assistance