Analytics

The Project Analytics feature helps you monitor and understand how users are interacting with your documentation. It provides detailed insights including user activity, content engagement, AI-powered search usage, and feedback collected per documentation section.

1. Accessing Analytics

To access Project Analytics:

• Navigate to your Project Dashboard.
• Select the Analytics tab from the top navigation menu.

2. Overview of Analytics Metrics

The Analytics section is divided into several key metrics:

a. Users

• Displays the total number of unique users who accessed the documentation.

b. Sessions

• Represents the total number of individual user sessions (including repeat visits).

c. Page Views

• Counts how many times documentation pages were viewed.

3. AI Search Questions

This section shows all AI-powered search queries made by users within your documentation.

Key Features:

• View the exact questions users are asking via the search bar.
• Gain insight into what users are looking for and how well your documentation answers their queries.
• Helps identify gaps or opportunities to improve content based on real search behavior.

4. Feedback Polling

Feedback analytics offer qualitative insights directly from users through documentation feedback prompts.

Includes:

• Section-specific feedback (e.g., thumbs up/down, comments).
• Identifies which sections are helpful or need improvement.
• Can be used to track sentiment trends over time.

5. Filters & Breakdown

To explore data more deeply:

• Use the date range filter to focus on specific time periods.
• Use the page filter dropdown to analyze data per documentation page or section.

6. Use Cases & Benefits

• Improve Content: Spot which pages or sections have high activity or low feedback ratings.
• Identify Gaps: Analyze AI search questions to find missing or unclear information.
• Track Engagement: Understand how often your documentation is accessed and how users interact with it.

Best Practices

• Review analytics regularly to stay on top of user behavior.
• Use feedback and search data to guide your documentation updates.
• Combine insights from sessions, views, and feedback to make data-driven content decisions.